Elgersma moved to the city in 1999 and began work as a lifeguard at the swimming pool at the Frobisher Inn, then worked her way up into youth programming and to director of recreation. In the four years Elgersma held the position as CAO, the city saw a number of disasters, like when Iqaluit's biggest store, Northmart, caught fire, and several water emergencies. "There's definitely been some some challenges," she said.