This research study discusses the impact of the pandemic on the water and wastewater industry in the United States and Canada, examining the measures being taken by utilities to deal with the same. It identifies the key trends emerging in the industry and the top utilities to watch out for. The COVID-19 pandemic highlighted the importance of having up-to-date water and wastewater systems and infrastructures that can provide agile responses. Municipalities and industries across North America have begun adopting net-zero, decarbonization, and circularity goals to become sustainable, resilient, and future ready.