Jackie Kloosterboer has worked with people caught in emergencies for more than two decades, and time and again she's seen how simple planning could have helped them through the catastrophe. Kloosterboer, who is the City of Vancouver's emergency planner, spent her summer working out of Chilliwack with her staff to help people who were forced to flee due to wildfires. A few months later, she was working out of Abbotsford to help those affected by flooding.