Ottawa city councillors have acknowledged the communication campaign around a partnership with a private company that offers homeowners optional sewer and water line insurance was a disaster, and have taken steps to prevent it from happening again. "There's absolutely no question that the communications rollout was beyond [un]acceptable," Coun. Laura Dudas said at Monday's environment committee meeting. "The lines were blurred between a private entity and the city of Ottawa, and it confused our residents and asked that it put into question their trust in our use of our logo."